Terms & Conditions

Last Updated: 23rd September 2025

Welcome to Pluck (usepluck.com). By accessing or using our platform, you agree to these Terms and Conditions. Please read them carefully before using our services.

1.Definitions
  • “Platform” refers to usepluck.com and related services.
  • “Customer” refers to business owners who purchase equipment through Pluck.
  • “Vendor” refers to manufacturers or distributors listing their equipment on Pluck. “Sales Agent” refers to authorized representatives of Pluck who assist customers in accessing products.
  • “Equipment” refers to items available for purchase or installment on the Platform.
2.Use of the Platform
  • You agree to use Pluck only for lawful purposes and in accordance with these Terms.
  • You must provide accurate and up-to-date information when registering or making transactions.
  • Pluck reserves the right to suspend or terminate your access if you misuse the Platform or breach these Terms.
3.Products and Availability
  • Equipment listed on the Platform is provided by Vendors. Pluck acts as a facilitator between Customers, Vendors, and Sales Agents
  • Product descriptions and specifications are provided by Vendors; Pluck does not guarantee that all information is error-free
  • Availability of products is subject to Vendor stock and may change without prior notice.
4.Payment Terms
  • Customers are required to make an initial upfront payment before accessing equipment
  • The balance must be paid in agreed installments as specified in your payment plan.
  • Failure to make installment payments on time may result in repossession of the equipment or termination of the agreement.
  • All payments are processed through approved payment channels only.
5.Customer Responsibilities
  • Customers must use the equipment responsibly and for its intended purpose.
  • Customers are responsible for safeguarding equipment while under their care.
  • Customers must notify Pluck immediately of any loss, damage, or theft of equipment.
6.Vendor Responsibilities
  • Vendors are responsible for ensuring that all listed equipment is genuine, functional, and accurately described.
  • Vendors must honor warranties, guarantees, and after-sales service commitments where applicable.
  • Vendors agree to comply with all applicable laws and regulations in supplying equipment.
7.Sales Agent Responsibilities
  • Sales Agents act as representatives to onboard customers, verify information, and support transactions
  • Sales Agents must uphold honesty, integrity, and professionalism in all dealings.
  • Misrepresentation or fraud by Sales Agents will result in termination of their engagement with Pluck.
8.Warranties and Disclaimer
  • Equipment warranties, if any, are provided directly by Vendors
  • Pluck does not manufacture equipment and is not liable for defects, malfunctions, or product misuse
  • The Platform is provided “as is,” without warranties of uninterrupted access or error-free operation.
9.Limitation of Liability
  • To the maximum extent permitted by law, Pluck shall not be liable for indirect, incidental, or consequential damages arising from your use of the Platform.
  • Pluck’s total liability for any claim shall not exceed the amount paid by the Customer under the specific transaction giving rise to the claim.
10.Termination
  • Pluck may suspend or terminate your account if you breach these Terms or misuse the Platform.
  • Customers who default on installment payments may have their equipment repossessed.
11.Privacy and Data Protection
  • Pluck respects your privacy and handles your personal information in accordance with our Privacy Policy.
  • By using the Platform, you consent to the collection, use, and storage of your data as outlined in the Privacy Policy.
12.Governing Law and Dispute Resolution
  • These Terms are governed by the laws of the Federal Republic of Nigeria.
  • Any dispute shall first be resolved through negotiation. If unresolved, disputes will be referred to arbitration in Nigeria in accordance with applicable arbitration laws
13.Amendments
  • Pluck reserves the right to update or modify these Terms at any time.
  • Continued use of the Platform after changes indicates acceptance of the revised Terms.
14.Contact Us
📍 🇳🇬 Nigeria Office: 32B Okunola Aina Street, Maryland, Lagos
+234-813-773-2918,+234-802-088-800
📍 🇨🇦 Canada Office: 108 College St, Toronto, ON M5G 1L7 Canada