Privacy Policy

Last Updated: 23rd September 2025

Pluck (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our website usepluck.com, mobile applications, and services (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.

1.Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, business name, and payment details when you sign up or make transactions.
  • Business Information: Type of business, equipment requested, repayment preferences, and transaction history.
  • Device Information: IP address, browser type, operating system, and usage data.
  • Location Information: Approximate location data to connect you with local agents and vendors.
2.How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services.
  • Process payments and installment plans.
  • Verify identity and prevent fraud.
  • Connect you with vendors, agents, or service partners.
  • Communicate with you about your account, transactions, and support requests.
  • Send you relevant updates, promotions, or product information (with your consent)
3.Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Vendors/Manufacturers: To fulfill equipment requests.
  • Local Agents: To facilitate onboarding, verification, and support.
  • Service Providers: Such as payment processors, cloud hosting, and analytics providers.
  • Regulators/Law Enforcement:When required by law or to protect against fraud and misuse.
4.Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic storage or transmission is 100% secure, so we cannot guarantee absolute security.

5.Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data.
  • Request correction or deletion of inaccurate or unnecessary data.
  • Withdraw consent for certain processing activities.
  • Opt out of marketing communications.
  • To exercise these rights, please contact us at contact@usepluck.com
6.Cookies and Tracking

We may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookies in your browser settings.

7.Data Retention

We retain your information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

9.Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10.Contact Us
📍 🇳🇬 Nigeria Office: 32B Okunola Aina Street, Maryland, Lagos
📍 🇨🇦 Canada Office: 108 College St, Toronto, ON M5G 1L7 Canada